Return and Refund Policy

1. Our Return Promise

At DBMstore, we want you to be satisfied with your purchase. We have designed our return policy to be as simple and transparent as possible. If you are not entirely satisfied with your order, we are here to help. This policy applies to all products purchased on dbmstore.com, including those from our marketplace sellers.

2. Return Eligibility Window

You have up to ten (10) days to initiate a return, starting from the date you received your item. The specific return window (e.g., 7 days or 10 days) may vary depending on the product category. Please refer to the product page at the time of purchase for the exact return period applicable to your item.

3. Conditions for a Valid Return

To be eligible for a return, the item must meet the following conditions:

It must be unused, uninstalled, and in its original, unopened packaging.
It must be in the same condition that you received it, with no signs of damage, wear, or alteration.
All original tags, manuals, accessories, and promotional items must be included.

An item is NOT eligible for return if:

It has been used, installed, or damaged by the customer.
It is missing the original packaging, or the packaging is damaged.

4. How to Initiate a Return or Cancellation

4.1. Cancelling an Order Before Shipment: If your order has not yet been dispatched from our warehouse, you can cancel it without any charges. Please contact our customer service team immediately at 800 69 89 or enquiry@aldanube.com to request the cancellation.
4.2. Returning an Order After Shipment: If your order has already been shipped, you must contact us at 800 69 89 or enquiry@aldanube.com with your order number to start the return process. Our team will guide you through the next steps.

5. Return Fees & Shipping Costs

We believe in being transparent about all costs. Please review the following scenarios carefully:

Scenario	Customer Action	Associated Costs
A. Cancellation Before Shipping	Order is not yet dispatched.	No cost. Free cancellation.
B. Cancellation After Shipping	Customer refuses delivery when the courier arrives.	Return shipping fee may apply.
C. Return After Delivery (Customer Choice)	Customer's choice (e.g., ordered the wrong item, no longer needs it).	Return shipping fee applies. Restocking fee may apply.
D. Return After Delivery (Our/Seller's Fault)	Item is damaged, defective, or incorrect.	No cost. Full refund or replacement offered.

6. The Refund Process

Inspection: Once we receive the returned item at our facility, our team will inspect it within one (1) business day to ensure it meets the return conditions.
Refund Initiation: If the return is approved, we will initiate your refund immediately.
Credit/Debit Card Refunds: The refund will be processed back to the same card used for the purchase. Please allow 5-7 business days for the amount to reflect in your account, depending on your bank's policies.
Cash on Delivery (COD) Refunds: If you paid by COD, we will require your bank account details (Account Holder Name, IBAN, Bank Name) to process a bank transfer. Our team will contact you to collect this information securely. The transfer will be initiated after the inspection is complete.

7. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please contact our customer support team immediately.

You must report any such issues within 72 hours (3 days) of receiving your delivery. We will arrange for the return of the item at our expense and provide you with a full refund or a replacement, based on your preference and stock availability.

8. Marketplace Orders

This Return & Refund Policy applies uniformly to all products sold on our website, including items sold by our third-party marketplace sellers, to ensure a consistent and reliable experience for all our customers.

9. Contact Us

To initiate a return or for any questions regarding this policy, please contact us:
Phone: 800 69 89
Email: enquiry@aldanube.com