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Privacy Policy

1. Introduction

Welcome to DBMstore.com, operated by Al Danube Building Material LLC ("we", "us", "our"). We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or place an order. Our practices are in accordance with the UAE's Personal Data Protection Law (PDPL) and other relevant data protection regulations. By using our website, you agree to the terms of this policy.

Contact Information:
Head Office: Jabel Ali Free Zone, Gate No 4 - Mina Jebel Ali - Dubai, UAE
Email: enquiry@aldanube.com
Phone: 800 69 89

2. What Information We Collect

2.1. Information You Provide to Us Directly

  • Account Creation: Name, email address, phone number, and password.
  • Placing an Order: Delivery address, company name, and TRN (for B2B customers).
  • Communications: Any information you provide via email, phone, or contact forms.

2.2. Information We Collect Automatically

  • Website Usage Details: Traffic data, logs, location data, etc.
  • Device Information: IP address, OS, browser type.
  • Tracking Technologies: Cookies, pixels, and analytics tools.

We use the following third-party tools:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Google Ads
  • TikTok Ads
  • Ahrefs

3. How We Use Your Information

  • To fulfill orders and process payments.
  • To respond to customer service inquiries.
  • To send promotional emails and WhatsApp messages (with consent).
  • To send transactional updates (mandatory).
  • To improve website and customer experience.
  • To prevent fraud and comply with legal obligations.

4. How We Share Your Information

We do not sell your data. We share it only with trusted third parties:

  • Payment Processors: Amazon Payfort
  • Logistics Partners: Our in-house delivery team, Porter, and other providers
  • Marketplace Sellers: For order fulfillment only
  • Marketing Platforms: Brevo, Meta, Google, TikTok
  • Legal Authorities: If legally required

5. Your Rights and Choices

  • Access: Via your customer dashboard
  • Correction: Edit your data via dashboard, call, or email
  • Deletion: Request account deletion
  • Marketing Opt-Out: Unsubscribe via email or reply "STOP" on WhatsApp

6. Data Security

We use SSL encryption and strict security protocols to protect your data from unauthorized access.

7. Changes to This Policy

We may update this policy. Changes will be posted on this page and may also be emailed to you.

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